T-Resort, La Tzoumaz T-Resort, La Tzoumaz
T-Resort

Frequently asked questions

General questions

If you stay at the T-Resort, our partners offer the following discounts:

  • 10% off passes if paid for at least 10 days in advance
  • 10% off ski lessons with Tzoum’Evasion
  • 10% off the hire of ski equipment
  • Free admission to the pool
Charges Prices
Bed linen 15 CHF per person
Visitors'tax

2.50 CHF per adult (over 16 years) per day

1.25 CHF per child (6-15 years) per day

Free for children aged 0-5 years

Final cleaning (not including kitchen) and cleaning kit -    70 CHF for a 2-room apartment for 4 people
-    98 CHF for a 3-room apartment for 6 people
-    119 CHF for a 4-room apartment for 8 people
-    133 CHF for a 4-room apartment for 10 people
Security deposit 450 CHF per apartment (payable by credit card only- debit cards are not accepted)

You can pay by:

  • Credit card (Visa, Mastercard, AMEX)
  • Debit card (Maestro, Postfinance)
  • Reka Card

There are a number of extra services available which must be booked in advance.

Services Prices
Towels (1 big towel, 1 small towel and 1 facecloth) 5 CHF per person
Bed linen and towels 20 CHF per person
Bed already made 8 CHF per person
Comfort pack (bed linen, towels and beds made) 25 CHF per person
Extra folding bed (only in 4-room apartments for 8 or 10 people) 15 CHF per day
Cot, up to 2 years (sheets not included) 7 CHF per day
High chair 5 CHF per day
Pet (max 1 per apartment) 8 CHF per day
Underground parking 10 CHF per day
Raclette or fondue set 10 CHF
Adapter hire 5 CHF for the duration of your stay
Cleaning (final cleaning including the kitchen and tidying up) -    120 CHF for a 2-room apartment for 4 people
-    173 CHF for a 3-room apartment for 6 people 
-    219 CHF for a 4-room apartment for 8 people 
-    258 CHF for a 4-room apartment for 10 people
Wifi 0 CHF - free with your booking

Arrival

Saturdays from 4pm to 6pm.
You need to check in at the reception desk. There may be delays if it is really busy.
Before you arrive (at least 7 days in advance), you can request an early check-in, from 1.30pm (with extra fee). This depends on availability.
In the case of a no-show, without prior written warning, the resort is entitled to re-let the apartment within 24 hours.

No. Guests must check in between 4pm and 6pm. For late arrivals (after 6pm), you must notify us in advance. Otherwise, the no-show policy will apply.

For late arrivals, please contact reception by email (info@t-resort.ch) so that we can explain the procedure. Check-in at the reception desk is still obligatory the next day.

Yes. The visitors’ tax must be paid by everyone staying in the resort. It costs 2.50 CHF per adult (from 16 years) per night, and 1.25 CHF per child (6-15 years) per night. Babies and children under 5 years don’t have to pay.

To request a change to your booking, contact us by mail (info@t-resort.ch).

Yes. When you book, you can make special requests (location in the building, floor, side by side…). We will do our best to satisfy your request but cannot guarantee that it will be possible.

High season (18.12.2021 - 8.1.2022, 05.02.2022 - 12.03.2022)

  • From the confirmation date until 61 days before arrival: 50% of the total amount
  • From 60 to 31 days before arrival: 75% of the total amount
  • From 30 days to the arrival date: 100% of the total amount
  • No-show: 100% of the total amount

Low and mid-season (12.03.2022 - 30.04.2022) and summer season (01.05.2022 - 31.10.2022)

  • From the confirmation date until 31 days before arrival: 50% of the total amount
  • From 30 to 15 days before arrival: 75% of the total amount
  • From 14 days to the arrival date: 100% of the total amount
  • No-show: 100% of the total amount

Special conditions for all cancellations up to 30 April 2022:
Compensation can only be given if the government introduces strict measures which prevent the guest from staying at the T-Resort. A total of 100 CHF will be deducted to cover administrative costs. 
Strict government measures are:

  • Total or partial lockdown in Switzerland, resulting in the closure of holiday accommodation.
  • Total or partial lockdown in the guests’ country of residence.
  • Obligatory quarantine for people arriving in Switzerland or a quarantine imposed in the guests’ country on their return, which would make travelling impracticable.

This clause is only valid for the guests’ planned length of stay and only if the strict measures mentioned above have an impact on their stay.

Many governments impose travel restrictions and conditions for entry, as well as restrictions for certain areas with an increased risk of infection. It is your responsibility to check the local authorities’ websites regularly before travelling and to observe the conditions for entering Switzerland as well as those in place on your return.
These may include proof of a negative COVID-19 test, certain forms to be filled in and quarantine requirements on arrival.

The T-Resort cannot be held responsible if the guest decides not to travel due to government recommendations (prudence, avoiding non-essential travel, etc.) or for any other reasons (personal reasons, illness, etc). Guests must make sure that they are properly insured to cover these risks. If guests decide to cancel their stay, it is their own responsibility and standard cancellation regulations will be applied.

You can also pay the security deposit in cash (450 CHF per apartment). This will be returned to you, in cash only, following a complete check of the apartment when you leave. Bear in mind that this can result in delays at check-out.

Guests who stay at the T-Resort during the summer are entitled to a VIP pass, valid during their stay. To allow us to prepare it in advance, please contact us when your booking has been confirmed. You will need to click on the pre-check-in VIP pass link and enter all your details. Your pass will be prepared and ready for you when you arrive.

No. Bed linen is simply placed on the bed. However, you can ask for your bed to me made if you wish to (you will be charged for it though).

During your stay

Please consult the opening hours section.

Yes. Sheets are automatically included in the price (even if you bring your own).

No. Towels are not included but can be hired if ordered in advance.

Yes. Cots are available for babies aged up to 2 years and must be booked in advance. For hygiene and safety reasons as well as to avoid allergies, sheets are not provided, so you must bring your own

Yes. It must be booked in advance, though.

Yes, but only in 4-room apartments for 8 or 10 people and it must be booked in advance.

Yes. If you book it in advance, your bed will be made for you, and towels and bed linen will be provided.

No, but these can be reserved at reception.

Yes. There is a car park under the building with 127 spaces. Two lifts will bring you straight up to reception. Entry by car is from the Rue Centrale.

T-Resort guests get a special rate. We can’t guarantee that space will be available unless you reserve a parking place when you book your accommodation.

Yes. The Eterpey car park, which is about 500 m from the complex, is free.

Yes. Guests have a free wi-fi connection. The code will be given to you when you check in.

The apartments all have Swiss plugs, so if you are travelling from further afield, you can hire an adapter from reception.

No. Smoking is forbidden in the apartments and in all public areas. There are designated smokers’ zones outside the buildings. Failure to comply with this rule will result in extra cleaning charges. This will be billed directly or deducted from the deposit.

Please bear in mind that you have neighbours. In the event of excessive noise after 10pm, you can either politely ask the people concerned to make less noise or call the intercommunal police (0840 117 217). Only the police are authorised to intervene.
In the event of complaints from other residents or close neighbours, or if the police have to intervene, the deposit will be retained.

No, unfortunately not.

The pool is in the same building as the cable car station, just opposite the T-Resort. Guests have free admission to the pool, but the sauna is not included and must be booked.

The conditions of access and the opening hours are fixed by the Commune de Riddes, which manages it. 

Yes. The T-bar is on the ground floor and offers a wide variety of local wines and beer as well as snacks, which are also available for take away.

Breakfast* is available either at the T-Bar or as a take away according to the opening of the restaurant.

It includes a hot drink, a croissant and 2 dl of orange juice. It should be reserved in advance, either at reception or when you book accommodation.

It costs 6.50 CHF per person in the T-Bar or 5 CHF as a take away.

*In summer (June-September), offer valid from 10 people

Yes. You can bring a maximum of one animal per apartment and you must give us prior notice. 
Dogs must be kept on a lead throughout the complex. Owners are responsible for the behaviour and cleanliness of their animals. We reserve the right to refuse or ban any dangerous or aggressive animals and any that disrupt the smooth running of the complex. The presence of your pet must not result in any extra cleaning, but if it does, you will be charged for it.

Yes. There are two lifts, one in each building.

Yes. There are shared laundry facilities in the complex. You can get a pre-paid card at reception during opening hours. Washing powder is not provided.

No. If you want extra cleaning, you must ask at reception and you will be charged for it.

No. Guests should bring their own soap, shampoo, shower gel, etc.

Yes. You can borrow one at reception and return it when you are leaving.

Yes, it is possible to receive your mail and parcels, by “poste restante” only. 

You have to follow the following sending model
 
Name, First name of the recipient
Poste Restante
1918 - La Tzoumaz
SWITZERLAND

You can collect your mail directly from the post office of the Supermarket La Tzoumaz, located at the bottom of the residence (level -3) or accessible from the rue centrale.


T-Resort cannot be held responsible for the non-receipt of any mail or parcel.

Departure

Saturdays from 8am to 10am.
Guests must contact reception at the latest two days before they leave, to organise the check-out. 
On the day, you must vacate the apartment between 8am and 10am. Late check-out is possible depending on availability, but must be reserved in advance and there will be an extra charge. Otherwise, you must check out by 10am. Failure to do so will result in additional fees.

Yes. Although the final cleaning is obligatory, the kitchen isn’t included in this and it must be left clean. We also ask you to take out your own bins and put your sheets in the bath.

Yes. We can store your luggage at reception during opening hours (with prior notice and depending on the space available).

The credit card security deposit will be authorised at check-in and released within a maximum of 30 days providing that no deductions have to be made. The release of the security deposit does not depend on the T-Resort, but on the bank which issued your card. Cash security deposits will be repaid in cash after a complete check of the apartment. This can result in delays at check-out.

Notify reception and the tourist office, where keys that have been found are often returned. Any keys missing at check-out will be billed as follows: apartment key: 200 CHF, ski storage area key: 200 CHF.

T-Resort

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